Store Policies
All sales final: All purchases made through Emersyn Bridal are final. We do not offer refunds, returns, exchanges, or store credit under any circumstances.
-
A 60% deposit is due at the time of purchase
All deposits are non-refundable and non-transferable.
A deposit or full payment is required to place any order.
Orders cannot be canceled, changed, or refunded once submitted to the designer/manufacturer.
Remaining balances must be paid in full prior to pickup.
Gowns will not be released until full payment is received.
-
By completing a purchase, the customer agrees not to initiate a chargeback or payment dispute for any reason related to final sale items.
In the event of a chargeback, Emersyn Bridal reserves the right to provide all signed agreements and documentation as evidence to dispute the claim.
-
The customer acknowledges their wedding/event date listed at the time of purchase.
Emersyn Bridal is not responsible if a gown does not arrive in time due to late ordering or external delays.
-
Emersyn Bridal does not provide alterations.
Customers are solely responsible for selecting and working with their own seamstress.
Emersyn Bridal is not responsible for any issues resulting from alterations performed by third parties.
-
Customers must inspect and/or try on their gown at pickup.
By accepting the gown, the customer confirms it is in satisfactory condition.
Once the gown leaves Emersyn Bridal, we are not responsible for any damage, loss, or issues.
After pickup, the customer assumes full responsibility for proper storage, handling, and care of the gown.
-
Special order gowns are made based on designer sizing and specifications.
Emersyn Bridal is not responsible for fit, as alterations are typically required.
Gown sizing was consented on at the time of purchase.
-
Emersyn Bridal is not responsible for damages, delays, or issues caused by third parties, including designers, manufacturers, shipping carriers, or alteration providers.
By making a purchase, the customer acknowledges and agrees to all store policies listed above.
You will be asked to sign the store policies in agreement at your appointment.